FAQ's

I like a deal - how do I get it?
Just click "Buy Now" before the offer ends and select the payment method. We'll charge your card and send you an email to print you Voucher containing all the information about the deal and how to redeem it.

Do I need to use my Vipdeals voucher on the same day that I buy it?
No, each voucher will have its own expiry date. You will not necessarily have to use them on the day of purchase.

I bought a Vipdeals.ae voucher – how do I use it?
You will receive an email with your Vipdeals voucher code and necessary details. Your Vipdeals voucher will have detailed information on how to exchange the voucher for the deal. Typically it is just exchanged on arrival.
If you don't have the voucher with you, you can provide the Merchant with your name and voucher number to receive the product or service you purchased.

What do I do if I don't get an email?
Sometimes our emails are blocked or filtered and even email servers get tired occasionally. You can always log in to your account and retrieve the voucher from there.

I can't remember my password...
The forgotten password link will send an email to your account-holding email address with a link to reset your password, but there can be a very short time-lag before you receive this email.

Can I buy a Vipdeals voucher as a gift for someone else?
Yes, absolutely. Vipdeals is a great way to treat your loved ones (Unless the terms and conditions of the deal state otherwise).

Can I give my Vipdeals voucher to a friend with my name on the voucher?
Yes, unless the terms and conditions of the deal state otherwise

If I don't use the full value of the Vipdeals voucher in one visit, do I get a credit for the remainder?
No. Please check the terms and conditions of your deal.

Can I combine my Vipdeals.ae voucher with other offers or specials?
No. Not unless the voucher specifically states otherwise.

Am I billed as soon as I buy a Vipdeals voucher?
Yes.

Does Vipdeals.ae accept cheques?
We accept most payment options within the marketplace. But for banking and reconciliation reasons Cheques are strictly not accepted .

Is Vipdeals.ae safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. Your personal and credit card details are safe at all times.

The business won't redeem my voucher and it has not expired.
If you have trouble redeeming your voucher or you'd like to discuss vouchers in more detail, contact us on customers@vipdeals.ae providing your name a contact details for our team to get in touch with you the earliest.

How can I get my business on Vipdeals.ae?
To get your business on Vipdeals.ae simply send us an email at business@vipdelas.ae
Please include your name, contact number, email address and company details with a brief description of what you'd like to offer. If your business meets Vipdeals.ae standards, we will contact you as soon as we can to discuss further and find something suitable for your needs.

Can I refer as many people as I want?
Yes! This can be done via social media, word of mouth, email or any other way you can think of.